The library has promoted an experienced leader from within who, in a newly expanded role, will develop system-wide approaches to deliver the best service to all library customers. Lori Pulliam will be in the newly created position of Manager of Branch Services and Customer Services.
“These changes help streamline the library’s senior management team as we all prepare to develop a new shared vision and finalize a 2014 action plan that focuses on deeper community connections,” said Oak Park Public Library Executive Director David Seleb.
“We’re eager to combine teams from all locations to deliver highly personalized customer service,” said Lori, who will lead a staff of 49 at all three library locations. She remains a key member of the library’s senior management team.
Lori has worked at the library in several roles for more than a decade. In 2002, she joined as a Children’s Librarian, then moved to Manager of Children’s Services (2003-2009) and most recently worked as Manager of Branch Services. Lori was the 2011 recipient of the Illinois Library Association’s Davis Cup which recognizes outstanding contributions in library service to young people, and has been an Oak Park resident since 1993.