Interlibrary Loan Q&A
Help with interlibrary loans, purchase requests, and using our request system.
Who can place a request?
We accept requests from anyone who is a resident of Oak Park and has a valid library card.
What kinds of items can I get?
Most kinds of items can be requested, including books, CDs, DVDs, microfilm, copies of articles, etc. We don't interlibrary loan materials that are available through our SWAN catalog. It can be difficult for us to borrow rare books and genealogical materials, reference books, and textbooks for school use. We welcome suggestions for purchase.
Why aren't my interlibrary loan materials showing up on my SWAN record?
Your interlibrary loan items are now only checked out on our ClioWeb system. To view your items, click the link on the left called View Your Requests.
Is there a fee?
Items borrowed from Illinois libraries are free. If your item is only available to be borrowed from out-of-state, there is a $5.00 fee paid at the circulation desk when your item has arrived. This fee is charged even if you do not pick up the item. The Library absorbs the out-of-state supplying library's fee up to $20.00, and you will be offered the option of obtaining items with higher fees on a cost recovery basis.
How do I make a request?
Click on the Make a Request link on the left side of the screen. You can also make the request at library service desks.
When will my materials arrive?
Items from Illinois libraries usually take 2-3 weeks to arrive, but this can vary due to availability. Out-of-state items vary depending on availability and where we request them from. Arrival time of purchased materials depends upon publication date and availability from our library distributors. We will contact you by email when your items arrive.
Where do I pick my materials up?
Interlibrary loan items will be held behind the Circulation Desk at the location you choose for pick-up. Purchased items will be waiting for you on the Holds Pickup shelf.
How long can I keep my interlibrary loan materials?
The libraries we get your items from will set your due date. Due dates are frequently the same as they are for Oak Park materials.
Can I renew my interlibrary loan materials?
If you need a renewal, click on the View Your Requests link on the left side of the screen. In the Filter By drop-down menu, select Items Currently Checked Out. Select the Request Renewal button on the item you wish to renew, and click Process Updates. If the library we obtained your items from has authorized a renewal, the ILL Staff will contact you by email with the new due date. If the library we obtained your items from has denied a renewal, the ILL staff will also contact you by email.
Where do I return my interlibrary loan materials?
Interlibrary loan materials must be returned to the location where you picked them up.
Are there late fees for interlibrary loan items?
Yes, standard late fees apply for interlibrary loan items.
What happens if I lose my interlibrary loan materials?
If you've lost your interlibrary loan item, please contact us. We'll call the library we got your item from, and they'll determine the replacement cost.
How do I contact you about interlibrary loan concerns?
Phone: 708-697-6953
Email: interlibrary@oppl.org