Joining a handful of public libraries in cities (including Denver, San Francisco, and Washington, DC) with similar social services-based positions, the library created a new Community Resources Team as part of an intentional effort to rethink how we engage with all library patrons, “including those who are vulnerable, marginalized, or at-risk, who use our facilities on a daily basis, and for whom we should be providing services,” said Executive Director David J. Seleb. Read more about this new experience model and five-member team led by Community Resources Manager Robert Simmons (right) and supported by Community Resources Specialist Stephen Jackson (left). Goals are to make the library a safer, more welcoming place for all, and to connect patrons to the resources and information they need. More >
Lessons from library social workers
Listen to a recording of the American Library Association seminar "Serving At-Risk Patrons: Lessons from Library Social Workers,” co-presented by Simmons and hosted by ALA’s Public Programs Office with support from ALA’s Cultural Communities Fund.