You’re being overcharged on your electric bill. Your health insurance denies a claim you know it should pay. The airline refuses to reimburse you for your lost luggage. Your contractor disappeared with the down payment. You just got a parking ticket for someone else’s car.

If these problems sound familiar, Chicago Tribune consumer advocate Jon Yates has a new book titled What’s Your Problem? Cut Through Red Tape, Challenge the System, and Get Your Money Back. On Thursday, January 12 at 7 pm Yates will talk about this new book at the Oak Park Public Library, 834 Lake Street. Packed with tips, strategies, and dozens of real life examples and success stories, What’s Your Problem? is a must-have book for every household in America. The Book Table will sell copies of Yates’ new book after this free program.

As creator of the popular “What’s Your Problem?” column in the Chicago Tribune, Jon Yates has helped thousands of people take charge of their problems and get satisfaction from airlines, utilities, government agencies, health insurance companies, and more. His readers have already gotten back more than $1 million of their hard-earned money from greedy businesses and agencies—and now you can too!

About Jon Yates
Jon Yates was born and raised in Ames, Iowa, where he spent six years as a stock boy and bagger for the Hy Vee grocery store chain. In college, he placed third in the Southeast Iowa Regional Grocery Bagging Contest. He graduated from the University of Iowa in 1992 with a degree in journalism and history, and the following year became a reporter at the Iowa City Press-Citizen. He later worked for the Palm Springs Desert Sun and the Nashville Tennessean, before joining the Chicago Tribune in 2000 as a general assignment reporter. Yates started the “What's Your Problem?” column for the Chicago Tribune in 2005. It appears on Tuesdays, Thursdays, and Sundays. Yates lives in Oak Park with his wife, daughter, son and their 75-pound mutt.