Building closure FAQs

We are here for you, and we are in this together

As we respond to the latest information and guidelines from local and national officials around the COVID-19 virus, we want to make sure you have the latest information about your library, too. Since updates and best practices are ever-evolving, please visit and the library’s social media channels (Facebook, Twitter, and Instagram) for the most current information.

About connecting with library staff

We are working remotely, answering your questions as quickly as we can. Call us at 708.383.8200 and leave a message. Or ask us via A library staff manager will respond as soon as possible.

Can I still get recommendations from a librarian? Yes! Visit for personalized recommendations on what to read, watch, and listen to next.

Can anyone watch Virtual Learning & Fun for Young Kids & Families? Yes! Check out new videos uploaded Mondays through Fridays by our storytime staff presenters.

About library building access

How long will buildings be closed? Right now, following the state’s Shelter in Place order, all three library buildings are closed to the public until Monday, May 4. That could change. 

About your digital library access

What if I do not have an Oak Park card yet? Can I get one? Yes! All Oak Park residents can get instant digital access »

What if I can’t find or forgot my library card account number (barcode)? Click on this SWAN link, then enter your last name and birthdate. You should receive an email (at the email address associated with your account) with your barcode. If you do not have an email associated with your account, contact us and we can help remotely.

Can you help me reset my PIN? Yes! You can reset your PIN from anywhere, anytime. Enter your library card number and click “Forgot My PIN” on this page. You can also contact us.

Can I still check out ebooks and stream movies and music? Yes! We encourage you to explore your digital library with your library card and PIN. Need help? Contact us.

I’m trying to stream and download through Hoopla, but I get an error message. What do I need to do?
Add your PIN. Hoopla recently required all users to provide their library Personal Identification Number (PIN) to borrow and stream. How to add your PIN to your Hoopla account »

Can I access online learning resources? Yes! There’s so much waiting for you! Get started finding, learning, and creating »

My Oak Park account is blocked. What can I do? Contact us and we will work with you.

About physical library items

How do I return borrowed materials? Keep them for now, and you can return your materials when we reopen. Remember, there are no late fines for Oak Park items.

Can I still place holds on physical items? Yes! Through the catalog, you can still place holds on items, but those holds will remain in a queue until buildings reopen.When logged into your library account, you can also add titles to “My Lists.” Find instructions from SWAN here » 

Can I return materials to book drops? Not yet. At this time all book drops have been sealed, and we no longer have staff on site to collect and empty book drops. We ask that you please hold on to your materials until May 1.

Will I be charged overdue fines for non-Oak Park materials? Longer answer here. For now, due dates for all SWAN library materials have been extended until May 1. SWAN is a consortium of nearly 100 west suburban libraries, and when it comes to late fines, the lending library’s rules apply. It can be confusing, so if you have questions, contact us.

Can I make an interlibrary loan request? Yes! But only online article requests may be fulfilled at this time. Please note, however, that most university and public libraries have temporarily stopped filling all interlibrary loan requests, and therefore we may not be able to obtain your articles at this time. Any requests for physical materials will be postponed until the library reopens. Visit »

Can I drop off book donations? Not yet. Please keep your materials donations (books, DVDs, CDs), as we can’t accept them at the Main Library now.

How is the library handling materials during this time? We are not. There is no borrowing or lending of any physical materials while the state’s stay at home order is in place and building closures continue.

Before opening again to the public, how will the library handle the cleaning of spaces and materials?
 We plan to follow CDC and local health department guidelines.

About programs, meetings, and visits

Is the library hosting programs? Not yet. We are still working to reschedule cancelled events. For now, future virtual programs will be added to

Can I make new meeting room reservations? Not yet. With circumstances changing daily, we are not accepting meeting room reservations for future dates. We will keep you posted!

Is the library making outreach visits? Not right now. We are not making any visits or deliveries anywhere, including homes, daycares, or senior centers but we are staying connected virtually. We are creating and sharing new virtual learning and fun for young kids and families »


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